Blackberry PROFESSIONAL SOFTWARE FOR MICROSOFT EXCHANGE - - MIGRATION GUIDE Guide d'installation Page 1

Google Apps Connector for BlackBerry Enterprise ServerInstallation and Administration GuideNovember 2009 - Version 1.5

10 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide Features and BenefitsGoogle Apps Connector for BlackBe

Introduction 11ConsiderationsNote that the current version of the Google Apps Connector for BlackBerry Enterprise Server has the following limitations

12 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide Options for Accessing Your Google Apps Information fro

Introduction 13Gmail SynchronizationImmediate push notification.Gmail for Mobile synchronizes on a schedule roughly every 15 minutes.Push notification

14 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide SupportIf you need help with Google Apps Connector for

Introduction 15

16 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide

17Chapter 3ArchitectureChapter 3ComponentsThe Google Apps Connector for BlackBerry Enterprise Server synchronizes data between Google Apps and a Black

18 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide 1. Google Apps to the Google Apps ConnectorThe Google

Architecture 19The exact number of users you can support depends on your server hardware and operating system. For more information, see “Server Requi

2 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide Google Inc.1600 Amphitheatre ParkwayMountain View, CA

20 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide

21Chapter 4Preparation and PlanningChapter 4About PreparationFor a successful implementation of Google Apps Connector for BlackBerry Enterprise Server

22 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide BlackBerry Professional Software: Up to 30 UsersThe Go

Preparation and Planning 23BlackBerry Enterprise Server: Up to 500 usersThe Google Apps Connector for BlackBerry Enterprise Server requires the follow

24 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide Network RequirementsRun Google Apps Connector from a s

Preparation and Planning 255. Run the installer for the connector AppsConnector.msi and wait for it to complete. The MSI installer will only show a ba

26 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide One way to secure the cached user data on the server i

Preparation and Planning 27To grant the hosting company's OAuth consumer key access to your domain:1. Login to the Control Panel for CompanyA.com

28 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide Migrate your IT policy from existing BlackBerry Enterp

29Chapter 5InstallationChapter 5About InstallationInstall the Google Apps Connector for BlackBerry Enterprise Server on a dedicated machine in your ne

3ContentsChapter 1: About This Guide... 5What This Guide Contains ...

30 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide To confirm the Google Apps Sync setting, enable the Pr

Installation 31Install BlackBerry Enterprise Server Application Create Administration AccountBefore you install the BlackBerry Enterprise Server appli

32 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide http://www.microsoft.com/downloads/details.aspx?Family

Installation 336. Click “I Agree” to accept the license agreement and click Next.7. Click Finish to close the installation.To install the Microsoft ti

34 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide 2. Select your Country/Region.3. Read the license agre

Installation 357. Click Next. System Information is displayed. Review this information then click Next again.

36 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide 8. Enter the password for the BlackBerry Enterprise Se

Installation 3710. Click Next to review the Installation Summary, then click Next again to continue.

38 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide 11. Click Yes when prompted to restart.12. After the r

Installation 3913. Wait for the BlackBerry Enterprise Server installation to continue the installation process. If the installation program does not r

4 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide Change IT Policy...

40 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide 14. Click Next on the Database Settings Screen.

Installation 4115. Click Yes to create the BESMgmt database.

42 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide 16. Click OK on the successful database creation dialo

Installation 4318. Click Test Network Connection and verify communication is successful. Click Next.

44 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide 19. Enter your SRP ID and Authentication Key provided

Installation 4523. On the Microsoft Exchange Server profile creation screen enter None for the Exchange Server and click OK.

46 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide 24. Click Next four times to skip WLAN SRP configurati

Installation 47Note: Research In Motion may issue newer Maintenance Releases for BlackBerry Enterprise Server. For the latest supported release, see t

48 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide http://www.microsoft.com/downloads/details.aspx?Family

Installation 497. From the Start Menu, run Google Apps Connector -> Google Apps Connector Manager.You will see the Google Apps Connector for BlackB

5Chapter 1About This GuideChapter 1What This Guide ContainsThe Google Apps Connector for BlackBerry Enterprise Server Administration Guide provides in

50 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide 8. Click File Locations.9. If you wish to use a GAL Fi

Installation 5113. Enter your Google Apps Domain OAuth Consumer Key.14. Enter your Google Apps Domain OAuth Consumer Secret.15. Click Create Profiles.

52 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide The default GAL path for 64-bit Windows is:C:\Program

Installation 53Change IT PolicyAfter you have installed your connector, change your IT Policy to disable Memopad and Task Wireless Synchronization. Th

54 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide 2. In BlackBerry Manager, click Edit Properties on the

Installation 555. Click the policy you are using, or create a new policy, and click Properties.6. In Properties on the left-hand menu, select PIM Sync

56 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide Verify InstallationAfter you have completed installati

Installation 579. If prompted with a Welcome page, uncheck all options and click Next. Then select “I don’t want to use Microsoft Update” and click Fi

58 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide

59Chapter 6UsersChapter 6Scale of UsersThe Google Apps Connector for BlackBerry Enterprise Server is designed to support up to 500 users. If you need

6 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide How to Send Comments About This GuideGoogle values your

60 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide To create a BlackBerry Enterprise Server User1. From t

Users 61To wipe the BlackBerry deviceBefore you proceed, use BlackBerry Desktop Manager to back up your device to protect against any data loss.If you

62 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide

63Chapter 7TroubleshootingChapter 7About TroubleshootingThis chapter details common problems and troubleshooting methods for Google Apps Connector for

64 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide 3. Open the BlackBerryServer profile.4. Browse through

Troubleshooting 652009-06-17T15:37:16:0920 8dc E:Install MSI34!RegisterServiceW @ 240 > Failed with 0x8007007e, last successful line = 230.Remove C

66 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide If you are using antivirus software, configure your so

Troubleshooting 67Verify the user is receiving Enterprise activation e-mails in their Gmail account.In a web browser, check the user’s Gmail account t

68 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide BlackBerry device activates but only a limited number

Troubleshooting 697. Double-click BlackBerryServer.8. Look for user account in question within the list under heading Display Name with a PR_SERVICE_N

About This Guide 7

70 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide How can I see messages from other labels/folders?By de

Troubleshooting 71Test Confirmation EmailYou can test mail flow for any device with a confirmation email.To send a confirmation email, send the user a

72 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide Multiple AgentsIf you are seeing consistent performanc

Troubleshooting 73Log Files There are two sets of logs that are important for the Google Apps Connector: the tracing logs for the Google Apps Connecto

74 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide BlackBerry Enterprise Server LogsBlackBerry Enterprise

Troubleshooting 75Log File ErrorsIf you see the following errors in your log files, troubleshoot using the steps described below.OAuth FailureThis is

76 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide X-Google-Backends: /bns/wa/borg/wa-airbus/bns/gmail/v.

Troubleshooting 772009-06-23T13:57:00.405-07:00 12ac E:Sync gsync32!GLookSyncHelper::DownloadCalendarSyncIssue @ 831 ([email protected])> Translat

78 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide Log Events You Can IgnoreThe following log events or e

Troubleshooting 79Date: 6/24/2009Time: 10:59:25 PMUser: N/AComputer: %BESSERVER%Description:{[email protected]} DoICS() faile

8 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide

80 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide [30000] (06/24 22:12:56.843):{0xBF4} [Alarm::ActivateA

Troubleshooting 81[30000] (06/24 22:18:18.843):{0xBF4} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent BES-VM-41 Agent

82 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide

83Appendix ACustom GAL FilesAppendix AAbout GAL FilesThe GAL generator provided with the Google Apps Connector will create a static Global Address Lis

84 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide Available fields for the GAL include: displayname, giv

Custom GAL Files 85Custom GAL Considerations:•The <atom:id><id> value must be a unique value for each user. • To remove a user from the GA

86 Google Apps Connector for BlackBerry Enterprise Server Installation and Administration Guide <gd:deleted>false</gd:deleted> </a

9Chapter 2IntroductionChapter 2About Google Apps Connector for BlackBerry Enterprise ServerGoogle Apps Connector for BlackBerry Enterprise Server wire