Blackberry PROFESSIONAL SOFTWARE FOR MICROSOFT EXCHANGE - - MIGRATION GUIDE Guide d'installation

BlackBerry Enterprise Server for Microsoft ExchangeVersion: 5.0Upgrade Guide

Hardware requirements: BlackBerry Enterprise Server3The following are requirements for a BlackBerry® Enterprise Server and the BlackBerry Enterprise S

System requirements4For information about calculating hardware requirements, visit www.blackberry.com/go/serverdocs to see the BlackBerryEnterprise Se

Item Requirement• Java® or JavaScript® turned on• language preferences configured to display encoded web pagesmedia player To support audio attachment

Item Requirement• MSDE 2000 SP4• Microsoft® SQL Server® 2000 SP3 or SP4• Microsoft SQL Server 2005 Standard, Enterprise, or Express• Microsoft SQL Ser

System requirements: BlackBerry Attachment ServiceThe following system requirements apply when you install the BlackBerry® Attachment Service on a com

Item RequirementMicrosoft® Office LiveCommunications Server 2005 orMicrosoft® OfficeCommunications Server 2007The latest Microsoft hotfixes installed.

Item Requirementoperating system Any of the following operating systems:• Windows Server® 2003 SP1 or later• Windows Server 2003 R2• Windows Server 20

System requirements: BlackBerry RouterTo install the BlackBerry® Router on a computer that is separate from the computer that hosts the BlackBerry® En

Item Requirement• if using Windows Vista or Windows Server® 2008, the BlackBerryAdministration Service web address added as a trusted site and Enablep

Supported features and environmentsItem Descriptionvirtual environment The BlackBerry® Enterprise Server and BlackBerry Enterprise Server componentssu

SWDT561574-561574-0330020240-001

Preupgrade tasks5Configuring a Microsoft Exchange 2007 messaging environmentCreate a Microsoft Exchange 2007 account and mailboxBefore you begin:• You

5. Click Add.6. In the Enter the object names to select field, type the account name that you want the services for the BlackBerry EnterpriseServer to

Configuring a Microsoft Exchange 2003 messaging environmentCreate a Windows account and mailboxYou must create and configure a Windows® account and ma

Configure Microsoft Exchange 2003 permissions for the Windows accountOn each computer that you want to install the BlackBerry® Enterprise Server or Bl

Verify if the Windows account can access a user account in MicrosoftExchangeThe BlackBerry® Enterprise Server uses the Windows® account to run its ser

Specifying permissions when connecting to the BlackBerry Enterprise Server databases usingWindows authenticationDuring the installation process, if yo

Resolving IT policy and application control policy conflicts in a mixed versionenvironmentIn BlackBerry® Enterprise Server versions earlier than versi

Back up the BlackBerry Configuration Database1. Copy the BlackBerry® Enterprise Server installation media to the database server that hosts the BlackB

Parameter DescriptionThe default user name is sa.[-P] <password> This parameter specifies the password that you use for for database authenticat

Find the LDAP information that the BlackBerry Administration Service requiresYou can use the ldp support tool to access the domain controller in your

Contents1 Overview: BlackBerry Enterprise Server...

If the user accounts in your organization's environment are stored in more than one domain in a Microsoft® Active Directory®forest, you must conf

5. Import the data into the BlackBerry MDS Integration Service database.After you finish: To migrate user accounts to the BlackBerry MDS Integration S

pool name that you specified during the installation process in the URLs for the BlackBerry Administration Service console andBlackBerry Web Desktop M

• You must have permission to manage the DNS.• If you configure DNS round robin, you must configure clients to resolve the DNS name into a list of IP

2. Expand SQL Native Client Configuration.3. Right-click Aliases. Click New Alias.4. In the Alias Name field, type the database server name.5. In the

Application BlackBerry Enterprise Server components that the application isinstalled withMicrosoft® XML Parser version 6.0.1 all components except the

Upgrading the BlackBerry Enterprise Server software byusing the in-place upgrade process6Using the in-place upgrade process, you can upgrade the Black

5. In the Advanced database options dialog box, consider the following information:• If you configured database mirroring, you can select Add support

13. Start the services for the BlackBerry Enterprise Server. If you installed the BlackBerry Administration Service, the setupapplication waits until

3. Start the latest BlackBerry Enterprise Server version so that it becomes the primary instance.4. Verify that users can send and receive messages on

Configure permissions for the Windows account...

Upgrading the BlackBerry Enterprise Server using thecutover upgrade process and upgrade the existingBlackBerry Configuration Database7Using the cutove

5. Open the BesMgmt.cfg file in a text editor.6. Change the file to include information that is specific to your organization's environment.7. Sa

Property DescriptionBy default, this folder is located in the same root folder that the CreateDB.exe fileis located in.Install the BlackBerry Enterpri

9. In the CAL and SRP Information dialog box, type the SRP credentials that the BlackBerry Enterprise Server that you arereplacing uses.10. In the App

Specifying a name for the BlackBerry Administration Service pool during the installationprocessDuring the installation process, the setup application

After you finish: Reassign the IT policies to the user accounts.Prevent the previous BlackBerry Enterprise Server from connecting to theBlackBerry Inf

Upgrading the BlackBerry Enterprise Server using thecutover upgrade process and create a BlackBerryConfiguration Database8Using the cutover upgrade pr

4. Navigate to <extracted_folder>\Database.5. Open the BesMgmt.cfg file in a text editor.6. Change the file to include information that is spec

Property DescriptionBACKUP_DIR This property specifies an existing folder where you want to save the databasebackup in.By default, this folder is loca

10. In the Application extensibility information dialog box, consider the following information:• You can type a FQDN to create a new BlackBerry MDS I

Upgrade the BlackBerry Enterprise Server software by overwriting the existing version and use the existing BlackBerryConfiguration Database...

The BlackBerry Administration Service instances use the pool name for interprocess communication and when you configureBlackBerry Administration Servi

Upgrading the BlackBerry Enterprise Server software inphases9Using the phased upgrade process, you can maintain previous versions of the BlackBerry® E

4. Move user accounts to the upgraded BlackBerry Enterprise Server by performing one of the following actions:• To upgrade an existing BlackBerry Conf

Postupgrade tasks10Best practice: Running the BlackBerry Enterprise ServerBest practice DescriptionDo not change the startup type for theBlackBerry® E

5. If the MAPIEncoding registry key exists, perform one of the following actions:• Delete the key.• Change the value of the key to 1.6. Go to HKEY_LOC

5. Click Log in.Configuring BlackBerry MDS Integration Service high availablility during theupgrade processThe setup application creates a separate po

• For more information, see the BlackBerry Enterprise Server Installation Guide.Change applications to support BlackBerry MDS Connection Service failo

8. Click Save all.9. Restart the BlackBerry Enterprise Server by performing the following actions:a. On the Servers and components menu, expand BlackB

5. On the Policies tab, click Edit user.6. In the drop-down list, click the blank option (the first entry in the drop-down list) to remove the IT poli

Configuring minimum Microsoft SQL Server permissions for the WindowsaccountThe BlackBerry® Enterprise Server setup application requires the Windows® a

Configure an upgraded BlackBerry Enterprise Server to support new attachment extensions... 54Configure an upgraded Bla

3. Right-click the Windows account that the BlackBerry Enterprise Server uses to run. Click Properties.4. Map the Windows account to the BlackBerry Co

4. Click Manage Servers.5. Click the Edit icon for the BlackBerry Enterprise Server that you want the BlackBerry Monitoring Service to monitor.6. In t

Troubleshooting the BlackBerry Enterprise Server upgradeprocess11Failed to write License Key to the DatabaseThis error message appears when you try to

You encounter errors when you try to upgrade the BlackBerry ConfigurationDatabasePossible solution1. Navigate to C:\Program Files\Research In Motion\B

1. Download the trial edition of Microsoft® Office Communicator 2005 from www.microsoft.com/downloads.2. Install Microsoft Office Communicator 2005 on

To complete the installation process, configure the SNMP service to monitor the BlackBerry Enterprise Server activity.Restore a BlackBerry Configurati

4. In C:\Windows\System32, run the FixMapi.exe application.5. Install the MAPI and CDO client version 6.5.8022.6. Restart the services for the BlackBe

Could not create a user account in the BlackBerry Administration ServicePossible causeThe BlackBerry® Administration Service is configured to use stat

Glossary12AJAXAsynchronous JavaScript® and XMLBlackBerry Client Access LicenseA BlackBerry® Client Access License (BlackBerry CAL) limits how many use

JDKJava® Development KitJREJava® Runtime EnvironmentLDAPLightweight Directory Access ProtocolLMMThe Low Memory Manager (LMM) is an application on the

Overview: BlackBerry Enterprise Server1The BlackBerry® Enterprise Server is designed to be a secure, centralized link between an organization's w

Provide feedback13To provide feedback on this deliverable, visit www.blackberry.com/docsfeedback.Upgrade GuideProvide feedback68

Legal notice14©2009 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, SureType®, SurePress™ andrelated trademar

PERMITTED BY LAW, ANY IMPLIED WARRANTIES OR CONDITIONS RELATING TO THE DOCUMENTATION TO THE EXTENTTHEY CANNOT BE EXCLUDED AS SET OUT ABOVE, BUT CAN BE

Certain features outlined in this documentation require a minimum version of BlackBerry® Enterprise Server, BlackBerry® DesktopSoftware, and/or BlackB

Planning a BlackBerry Enterprise Server upgrade2If your organization's environment includes only one BlackBerry® Enterprise Server at version 4.0

Upgrade implications for the BlackBerry Configuration DatabaseWhen you upgrade to the latest BlackBerry® Enterprise Server version, you must upgrade t