Blackberry PROFESSIONAL SOFTWARE FOR MICROSOFT EXCHANGE Manuel d'utilisateur

Upgrade GuideBlackBerry Professional Software for Microsoft ExchangeVersion: 4.1 | Service Pack: 4

System requirements2For information about calculating hardware requirements, visit www.blackberry.com/go/serverdocs to see the BlackBerryEnterprise S

Item Requirement• to support Microsoft Exchange 2007, either Microsoft Exchange ServerMAPI client and CDO 1.2.1, or Microsoft Exchange 2003 SP2 System

Item RequirementMicrosoft® .NET Framework to support languages other than English, localized version of Microsoft .NETFramework version 1.1 SP1instant

Item Requirement• Microsoft® Windows® 2000 SP4 (Server edition or Advanced Serveredition)• Microsoft® Windows Server® 2003 SP1• Microsoft® Windows® XP

Item RequirementMicrosoft Exchange Organization ofthe messaging server system toolsthe same Microsoft Exchange Organization as the messaging serverver

Item Requirement• Microsoft® Windows® Small Business Server 2003 (Standard edition orPremium edition)messaging server application To support BlackBerr

Item Requirementoperating system Any of the following operating systems:• Microsoft® Windows® 2000 SP4 (Server edition or Advanced Serveredition)• Mic

Item Description• if your instant messaging server is Microsoft Office Live CommunicationsServer 2005 SP1, a server authentication certificate for the

Item Description• an ISAPI filter for the cwaauth.dll file and the ajax.dll fileenhanced network authentication The BlackBerry Enterprise Server and i

SWD-356206-0912100551-001

Preparing to upgrade from the BlackBerry ProfessionalSoftware to the BlackBerry Enterprise Server3Obtain the BlackBerry Enterprise Server software fil

Verify the names of the existing BlackBerry Configuration Database andits host computerIf you plan to use the existing BlackBerry® Configuration Datab

Back up the BlackBerry Professional Software registry settingsYou can back up the settings for the BlackBerry® Professional Software in the Windows® r

Task Stepsd. Click Add.e. Type the names of the backup file and the backup directory.f. In the Backup section, click Database - complete.g. Click OK.B

Task Stepsb. Run the BlackBerryDbBackup.exe file, using the parameters that areexplained in Blackberry Configuration Database Backup Toolparameters.Af

Configuring a Microsoft Exchange 5.5, MicrosoftExchange 2000, or Microsoft Exchange 2003 messagingenvironment4Identify and resolve any Microsoft Excha

Setting up the database connection5The BlackBerry® Enterprise Server can connect to the BlackBerry Configuration Database on the Microsoft® SQL Server

Contents1 Upgrading from the BlackBerry Professional Software to the BlackBerry Enterprise Server... 5Feature comparison for

Configuring authentication to the BlackBerry MDS Integration ServicedatabaseIf you install the BlackBerry® MDS Integration Service on a Microsoft® SQL

Performing the upgrade from the BlackBerry ProfessionalSoftware to the BlackBerry Enterprise Server on theexisting host computer6Prerequisites: Upgrad

Upgrade from the BlackBerry Professional Software to the BlackBerryEnterprise Server on the existing host computerDuring the upgrade process, you must

Performing the upgrade from the BlackBerry ProfessionalSoftware to the BlackBerry Enterprise Server on a new hostcomputer7Prerequisites: Upgrading fro

• Send As permission on a single account for all BlackBerry device users in a Microsoft® Active Directory® domain orcontainer• database permissions fo

Upgrade from the BlackBerry Professional Software to the BlackBerryEnterprise Server on a new host computerDuring the upgrade process, you must restar

Troubleshooting the BlackBerry Enterprise Serverupgrade process8A third-party tool did not install successfully and the BlackBerryEnterprise Server se

The BlackBerry Collaboration Service does not connect to MicrosoftOffice Live Communications Server 2005Possible solutionIf your organization's i

You encounter errors when you try to upgrade the BlackBerryConfiguration DatabasePossible solution1. Navigate to C:\Program Files\Research In Motion\B

Configuring authentication to the BlackBerry MDS Integration Service database... 286 Performing

Possible cause Possible solution4. Click Start.If a Messaging Application Programming Interface(MAPI) profile was created using a profile wizard, this

Possible cause Possible solutionThe Microsoft Windows account that is used to run theBlackBerry Professional Software was migrated to anew server, and

Possible cause Possible solution• permissions for the Microsoft Windows accountthat is used to run the BlackBerry ProfessionalSoftwareare not correctl

BlackBerry Router and BlackBerry Dispatcher do not install during themigration or upgrade processWhen you migrate or upgrade to the BlackBerry® Profes

For more information about possible causes and solutions for these issues, visit www.blackberry.com/support to read articleKB04646.Microsoft Outlook W

Task Stepsc. Click Restore Database.d. On the General tab, in the Restore section, click From device.e. In the Choose Restore Devices section, click A

Task Stepsc. Type the same parameters that you used when you backed up thedatabase.d. Press ENTER.Upgrade GuideRestore the BlackBerry Configuration Da

Upgrading the BlackBerry Device Software9If you want to make the new features of the BlackBerry® Enterprise Server available to users in your organiza

Configure a network drive1. Share <drive>:\Program Files\Common Files\Research In Motion with read-only permissions.2. Verify that the computer

Push the BlackBerry Device Manager installation file to users' computersYou can push the BlackBerry® Device Manager to users' computers so t

Restore the BlackBerry Configuration Database...

2. Consider providing the following instructions in the email message:• Connect your BlackBerry device to your computer.• Do not disconnect your Black

Advantages Disadvantages• You can use software configurations to help controlthe software upgrades.• You can upgrade multiple BlackBerry devices at th

9. Click OK.Assign the software configuration to a user accountIf you add the BlackBerry® Device Software to a software configuration and then assign

• Upgrade Required: the BlackBerry device has not yet been upgraded to the BlackBerry® Device Software specifiedin the assigned software configuration

2. Save the required BlackBerry Device Software files to the folder.Save the BlackBerry Desktop Software installation files to the network drive1. Dow

Confirming that the BlackBerry Device Software upgrade process completedsuccessfullyVerify that the upgrade from BlackBerry Device Software Version 4.

Troubleshooting the BlackBerry Device Software upgradeprocess10When users click the link to the application loader tool in the upgradeinstructions, th

Glossary11AJAXAsynchronous JavaScript® and XMLBlackBerry DomainA BlackBerry Domain consists of the BlackBerry Configuration Database with its users an

messaging serverA messaging server sends and processes messages and provides collaboration services, such as updating andcommunicating calendar and ad

XMLExtensible Markup LanguageUpgrade GuideGlossary59

Legal notice12©2008 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, SureType® and relatedtrademarks, names, a

DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE, BUT CAN BE LIMITED, ARE HEREBYLIMITED TO NINETY (90) DAYS FROM THE DATE YOU FIRS

The terms of use of any RIM product or service are set out in a separate license or other agreement with RIM applicablethereto. NOTHING IN THIS DOCUME

Upgrading from the BlackBerry Professional Software tothe BlackBerry Enterprise Server1Your organization can upgrade from the BlackBerry® Professional

Feature BlackBerry Professional Software BlackBerry Enterprise Servergroups user administration only group administration or useradministrationroles u

Hardware Scenario• If the BlackBerry Configuration Database is currently installed on a computer that isseparate from the messaging server, you can co