Blackberry PROFESSIONAL SOFTWARE FOR MICROSOFT EXCHANGE - - RELEASE NOTES Manuel d'utilisateur

BlackBerry Enterprise Server for Microsoft ExchangeVersion: 5.0 | Service Pack: 3Release Notes

Fixed in this release 3Activation fixed issuesWhen you tried to activate a BlackBerry® device running BlackBerry® Device Software 5.0 or later with th

If the BlackBerry Administration Service had a large number of jobs to process after the 5 minute timeout elapsed, the BlackBerry Administration Servi

If BlackBerry Administration Service instances in a pool experienced network connectivity issues, the BlackBerry Administration Service tried to recon

If you used the "Specify new device password and lock device" IT administration command, or the "Delete all device data and disable dev

(04/16 15:45:19:119):{WorkManager(2)-143} [org.hibernate.util.JDBCExceptionReporter] [WARN] SQL Error: 8162, SQLState: S0002(04/16 15:45:19:119):{Work

When you imported an IT policy from an earlier version of the BlackBerry Enterprise Server, the BlackBerry Administration Service displayed the "

If you had set the BlackBerry Device Software deployment managed by BlackBerry Administration Service option to Yes, when you upgraded the BlackBerry

The setting for the Microsoft® Word 2007 distiller was displayed incorrectly in the BlackBerry Administration Service after upgrading from BlackBerry

When users viewed .pptx files on their devices, the background colors might not have displayed properly. (DT 280165)BlackBerry Configuration Database

The APB engine looped if it was unable to write to a hard drive. As a result, a high amount of hard drive and CPU resources were used. (SDR 207982)Bla

Published: 2011-06-06SWD-1398168-0606112601-001

BlackBerry Messaging Agent fixed issuesIn a Microsoft® Exchange 2010 environment with a lot of activity, the BlackBerry® Enterprise Server might take

The BlackBerry Messaging Agent did not support dynamic distribution lists with LDAP enabled. As a result, if users performed contact list lookups usin

If you did not use port 1433 for the BlackBerry Monitoring Service database, the BlackBerry Monitoring Service could not connect to it. (DT 685531)The

If you did not type a value in the SNMP community name field and clicked Test Configuration Settings, the BlackBerry Monitoring Service displayed an e

If the Allow user wireline activation field was set to No on the BlackBerry Web Desktop Manager Information tab in the BlackBerry Administration Servi

Security fixed issuesIn an environment that included the PGP® Support Package for BlackBerry® smartphones, when a user sent a PGP partitioned encrypte

If the computer did not have sufficient disk space, the setup application might have stopped responding. You might have encountered this issue if the

Wireless calendar synchronization fixed issuesIf Microsoft® Exchange Server 2007 or 2010 was hosted in a multi-tenant environment and the BlackBerry®

Known issues 4Activation known issuesIf you create a new user and select Create a user with a generated activation password, the BlackBerry® Administr

When using Windows® NTLM authentication, an error occurs if two or more users try to log in to the BlackBerry Client for use with Microsoft Office Com

Contents1 Document revision history...

The BlackBerry Administration Service does not reconcile optional applications for users if there is insufficient memory on the devices. (1187596)If y

If you assigned software tokens to user accounts in a BlackBerry® Enterprise Server 4.1 SP6 environment, you cannot remove the software tokens after y

The BlackBerry Administration Service does not permit you to load applications that do not match the following application version format: XXX.YYY.YYY

When you send an application to a device using a software configuration, the BlackBerry Administration Service pushes the application multiple times a

• Download and install the following MIcrosoft hotfix: http://support.microsoft.com/kb/971812.• Restart the computer.When you assign (or remove) a Wi-

If you use Mozilla® Firefox® as the browser for the BlackBerry Administration Service, you cannot select a value for Service Group when you change the

When moving user accounts to another BlackBerry Enterprise Server, the BlackBerry Administration Service displays the BlackBerry Enterprise Server tha

If you install the BlackBerry Enterprise Server and the BlackBerry Administration Service on the same computer, change the FQDN of the computer while

When you configure single sign-on authentication for the BlackBerry Administration Service, and do not add the web address of the BlackBerry Administr

The Set Owner Information field in the BlackBerry Administration Service has a character limit of 125 characters. This is inconsistent with the Set Ow

BlackBerry Enterprise Server Alert Tool known issues... 42BlackBerry

BlackBerry Attachment Service known issuesBlackBerry® devices do not display the date and time in XLS file attachments correctly if the date and time

BlackBerry Collaboration Service known issuesWhen using the BlackBerry® Collaboration Service with Microsoft® Office Communications Server 2007, the B

The BlackBerry Configuration Panel permits you to change the Microsoft® Active Directory® domain name, which might cause conflicts with the Microsoft

In the BlackBerry Configuration Panel, the SQL Server field in the Database Connectivity tab does not include the instance name of the database server

In certain circumstances, the BlackBerry Dispatcher removes user accounts and then re-adds them at a later time. (DT 403695)BlackBerry Enterprise Serv

You cannot exceed the 256 character limitation when connecting BlackBerry Dispatcher instances to the BlackBerry MDS Connection Service. If this event

The BlackBerry MDS Connection Service does not write any information to its log file indicating whether a push was successful or not. (DT 819201)When

Workaround: Restart the BlackBerry MDS Connection Service.When a user browses to web sites that contain Microsoft® PowerPoint® presentations, the brow

If the BlackBerry Enterprise Server cannot determine who the sender is of an email message, it does not write any error messages to the log files. (DT

When you send a message from a device to a user in the same mail domain, some lines in a long signature might be appended to each other when the messa

Document revision history 1Date Description11 March 2011 Initial version19 April 2011 Updated the following topics:• BlackBerry Administration Service

If a user sends a large inline animated GIF (for example, 100KB or larger) in an HTML message, the BlackBerry Enterprise Server does not process the i

If a user has a large number of folders in Microsoft Outlook (for example, 1000 folders) and you activate the user account, the BlackBerry Messaging A

The BlackBerry Monitoring Service adds duplicate entries to the BlackBerry Monitoring Service database until the size limit is reached, which can caus

2. Log out of the BlackBerry Monitoring Service.3. Change the language back to the original language and log in.In the BlackBerry Monitoring Service,

When the list of messages for a monitored BlackBerry Dispatcher exceeds one page, the BlackBerry Monitoring Service displays the first page as a blank

In certain circumstances, SMS notification messages are not sent to users’ BlackBerry devices due to a large number of error messages written in the B

Workaround: Update the vendor.xml and device.xml files to include a duplicate section for new devices and change the hardware IDs to not include a lea

5. Restart the BlackBerry Router.BlackBerry Synchronization Service known issuesAfter upgrading from BlackBerry® Enterprise Server 5.0 SP1 MR2 to Blac

SMS log files truncate the first two characters from email addresses in the To field. (DT 711626)If you specify a deletion date for static agent logs

If a user saves a draft PIN message but doesn't send it, the PIN log files write random user accounts in the TO, CC, and BCC fields. (DT 1053080)

What's new in BlackBerry Enterprise Server 5.0 SP3 2Feature DescriptionBlackBerry® Device Software updatesThe BlackBerry® Enterprise Server inclu

If you install the BlackBerry Enterprise Server on Windows Server 2003 (64-bit), you can see BlackBerry Server counters when you open the Performance

The description for the Generate Encrypted Backup Files IT policy rule does not indicate that it applies only to backups from devices that are activat

If a device that does not support PGP encryption receives a PGP/MIME signed message, the BlackBerry Enterprise Server extracts the plaintext informati

Workaround: Generate the encryption key again.When a user enrolls a certificate over the wireless network from an RSA® certification authority, the Bl

Workaround: After the setup application closes, manually edit the following registry settings:• for a 32-bit version of Windows®: HKEY_LOCAL_MACHINE\S

If you install BlackBerry Enterprise Server 5.0 SP3 and you want to view the BlackBerry Configuration Panel, it might take a few minutes to open. (DT

The installation process cannot complete if the setup application cannot create the MAPI profile because it cannot find the domain controllers. (DT 64

• If you are running a 32-bit version of Windows, navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion\BlackBerry Enterprise Server.• If you are

When you install or upgrade a BlackBerry Enterprise Server on a 64-bit operating system, a warning message might display in the Preinstallation Checkl

During the installation process, if you choose to install the BlackBerry Enterprise Server in a non-default location, the setup application cannot cre

Feature Description• option to export the data from the user search results into a .csv fileEnhancements to the online help for BlackBerry Administrat

On the computer that hosts the BlackBerry® Enterprise Server, if you configure SNMP with a trap destination that does not resolve into an IP address,

Workaround: Reconfigure the software configurations after you complete the upgrade process.If you are upgrading an environment that includes many user

In some circumstances, the IBM® Lotus® Sametime® server name is not automatically prepopulated when upgrading to BlackBerry Enterprise Server 5.0 SP3.

If the BlackBerry Enterprise Server includes evaluation license keys and enterprise license keys, and you upgrade to version 5.0 SP2 or SP3, the setup

Workaround: Use the BlackBerry Administration Service to configure the logging levels.If during an upgrade process from BlackBerry Enterprise Server 5

If you upgrade a remote BlackBerry Monitoring Service from version 5.0, the URL of the BlackBerry® Web Desktop Manager in the last dialog box of the s

If you configure the BlackBerry Enterprise Server to support Unicode characters, and a user receives a meeting invitation on a device, the meeting org

Provide feedback 5To provide feedback on this deliverable, visit www.blackberry.com/docsfeedback.Release NotesProvide feedback75

Legal notice 6©2011 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, and related trademarks, names, and logos

DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE, BUT CAN BE LIMITED, ARE HEREBY LIMITED TO NINETY (90) DAYS FROM THE DATE YOU FIR

Feature Description• EWSDomain• EWSPassword• EWSServiceAccount• MaxDomainSlowSyncsPerMin• MaxSyncServerSlowSyncsPerMin• MaxSyncServerSlowSyncsInProces

whatsoever, in relation thereto. Your use of Third Party Products and Services shall be governed by and subject to you agreeing to the terms of separa

Feature Description• BlackBerry Enterprise Server 5.0 SP2To upgrade the BlackBerry Enterprise Server to 5.0 SP3 from a version that is not listed abov