3. Perform one of the following actions:
• If you are running a 32-bit version of Windows, navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Research In
Motion\BlackBerry Enterprise Server.
• If you are running a 64-bit version of Windows, navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node
\Research In Motion\BlackBerry Enterprise Server.
4. Remove the Database key.
5. Perform one of the following actions:
• If you are running a 32-bit version of Windows, navigate to HKEY_CURRENT_USER\SOFTWARE\Research In Motion
\BlackBerry Enterprise Server.
• If you are running a 64-bit version of Windows, navigate to HKEY_CURRENT_USER\SOFTWARE\Wow6432Node
\Research In Motion\BlackBerry Enterprise Server.
6. Remove the Database key.
7. Restart the setup application.
When you upgrade to BlackBerry Enterprise Server 5.0 SP2, the setup application does not preserve the logging level that you
configure for the ASRV and ACNV log files in the BlackBerry Configuration Panel. (DT 600379)
Workaround: Use the BlackBerry Administration Service to configure the logging levels.
If you use Japanese characters when specifying the name of the BlackBerry Enterprise Server, after the installation process
completes, the BlackBerry Messaging Agent cannot initialize users and the BlackBerry Controller log file and the Windows
Event viewer includes the "AnalyzeEntry: Bad entry received" error message. (DT 580230)
If the setup application cannot create the BlackBerry Monitoring Service database because you do not configure database
permissions, the setup application stops responding. (DT 579856)
Workaround: Configure database permissions and try again.
If during an upgrade process from BlackBerry Enterprise Server 5.0 SP1 you remove the local BlackBerry Attachment Service,
and later reinstall the local BlackBerry Attachment Service but configure the BlackBerry Enterprise Server to use a remote
BlackBerry Attachment Service, user cannot view attachments on devices. (DT 578530)
Workaround: Start the local BlackBerry Attachment Service.
If you choose not to use a drive, the setup application still checks the drive for disk space and displays a warning message if
the disk space requirements aren't met. (DT 568730)
Workaround: Perform one of the following actions:
• Free up the disk space.
• Ensure the drive is formatted.
Release Notes
Setup application known issues
60
(73 pages)
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