2. In the Windows registry, in HKEY_LOCAL_MACHINE\Software\Research In Motion\BlackBerry Enterprise Server
\Database, remove the FailoverServerMachineName key and the TempFailoverServerMachineName key.
3. Restart the setup application.
4. After the installation process completes, add the FailoverServerMachineName key to the Windows registry as a REG_SZ
value.
5. Restart the BlackBerry Enterprise Server services.
If you run the setup application from a command window, the setup application displays some error messages in the command
window instead of writing them to the log files. For example, the setup application displays the following error message in the
command window: "An error occurred while processing item 1: 0X80041002 Class, instance, or property
'Win32_PerfFormattedData_BlackBerryServer_WMIObjects' was not found." (326466)
The setup application does not display an error message if there is a mismatch between ports selected by the Microsoft SQL
Server and BlackBerry Enterprise Server. (391897)
During the upgrade process, the setup application might take longer than expected to verify permissions. (360963)
Workaround: Before you upgrade the BlackBerry Enterprise Server, in the Windows registry, in HKEY_LOCAL_MACHINE
\SOFTWARE\Research In Motion\BlackBerry Enterprise Server\Setup, create a registry key named SkipVOACheck.
During the installation process, if you choose to install the BlackBerry Enterprise Server in a non-default location, the setup
application cannot create the key store for the BlackBerry MDS Integration Service. (313541)
Workaround:
1. Close the setup application.
2. Create the C:\Program Files\Research In Motion\BlackBerry Enterprise Server\MDS\webserver path.
3. Restart the setup application.
If you choose to use Microsoft® Active Directory® authentication, when the setup application tries to resolve the IP address of
the Microsoft Active Directory domain, and the IP address of the domain controller is not an LDAP server, the setup application
displays the following error message "'Installer was unable to obtain LDAP information about the BlackBerry service account.
Please refer to the BlackBerry documentation and to the installation log file for more information." (302271)
Workaround: Consider the following options:
• Verify that all DNS records in the domain refer to LDAP servers.
• Put an entry in the hosts file for the domain which points to a LDAP server.
• Use BlackBerry Administration Service authentication.
When you install the BlackBerry Configuration Database on a Microsoft SQL Server 2005 Express Edition, you must provide the
name of the database instance. (SDR 360086)
Release Notes
44
(85 pages)
(12 pages)
(6 pages)
(46 pages)
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