BlackBerry Monitoring Service known issues
In certain circumstances, if a BlackBerry® Enterprise Server and the BlackBerry Administration Service console are in different
time zones, the date and time of last ping and diagnostic request for a user account is displayed with the BlackBerry Enterprise
Server time, instead of BlackBerry Monitoring Service time. (391922)
The time in reports is set to the time on the BlackBerry Monitoring Service computer; not the time of the computer displaying
the BlackBerry Monitoring Service console. (347452, SDR 362870)
If you configure the BlackBerry Monitoring Service console to use Daylight Saving Time (DST), the BlackBerry Monitoring Service
console displays the message time stamps as one hour after the alarm panel message time stamps. (347442, SDR 362633)
Workaround: Restart all BlackBerry Monitoring Service services and refresh the browser.
Threshold alarms remained in the Alarm panel for user accounts that were deleted from the BlackBerry Enterprise Server.
(346596)
Workaround: Turn off the threshold alarm for the user account before you delete the user account.
Double-clicking the header in the Server or Severity columns on the Manage Contacts tab does not sort or reverse the order of
the column. (345396)
In certain circumstances, SMS notification messages are not sent to users’ BlackBerry devices due to a large number of error
messages written in the BlackBerry Monitoring Service log file. (339753)
In certain circumstances, when you configure automatic failover, the BlackBerry Monitoring Service assigns user data items to
the standby BlackBerry Enterprise Server and does not generate alarms. (323341)
Workaround: Turn off monitoring for both the primary and standby BlackBerry Enterprise Server instances. Start monitoring the
standby BlackBerry Enterprise Server and then start monitoring the primary BlackBerry Enterprise Server.
After you configure a user time-based threshold, the BlackBerry Monitoring Service writes error messages to the BBMS-DCS log
file. (317931)
In certain circumstances, an error message is displayed when you try to log into the BlackBerry Monitoring Service. (315939)
Release Notes
BlackBerry Monitoring Service known issues
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