Blackberry PROFESSIONAL SOFTWARE FOR MICROSOFT EXCHANGE - - RELEASE NOTES Manuel d'utilisateur télécharger pdf (Page 51)

BlackBerry Web Desktop Manager known issues

When a user uses BlackBerry® Web Desktop Manager to switch to another device, when BlackBerry Web Desktop Manager

requests that the user connects their old device to back up their data but the user does not connect the old device, the user

can still continue with the switch device process. As a result, BlackBerry Web Desktop Manager tries to back up the data that

is on the new device and activates the new device even though it has not restored the data from the old device. (DT 605246)

If a user tries to back up the BlackBerry device, in certain circumstances, the BlackBerry® Device Manager might stop

responding. (DT 566840, SDR 340985)

Workaround: Close the browser and try again.

If the Allow user wireline activation field is set to No on the BlackBerry Web Desktop Manager Information tab in the

BlackBerry Administration Service, you cannot activate a BlackBerry device using the BlackBerry Administration Service. (DT

461923)

Logging known issues

When the BlackBerry® Enterprise Server sends an IT administration command, the audit record information does not include

the email address of the device user, if the user is not active on the BlackBerry Enterprise Server. (DT 625187)

If you specify a deletion date for static agent logs in the MAGT log, the search criteria used to remove old log files only searches

for log files with an instance number of two digits but the static agent IDs have an instance numbers of three digits. Therefore

the search is not successful and the static agent logs are not deleted. (DT 606891)

The setting that you configure for Debug Log Maximum Daily File Age in the BlackBerry Administration Service does not

affect static agent logs in the MAGT log. You must manually delete the static agent logs in the MAGT log. (DT 606849)

When the BlackBerry Enterprise Server processes SMS text messages that are in Unicode, the BlackBerry Enterprise Server

does not include the closing quote in its log file and fields are missing. (DT 587721)

The text of SMS text messages in log files is sometimes replaced with multiple "@" characters. (DT 558344)

If you send a Set Owner Information command over the wireless network to a user's BlackBerry device, the event is not logged

by the BlackBerry Administration Service. (DT 528724)

Release Notes

BlackBerry Web Desktop Manager known issues

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Blackberry PROFESSIONAL SOFTWARE FOR MICROSOFT EXCHANGE - - RELEASE NOTES Manuel d'utilisateur Page 51