Contents
1 About the BlackBerry Professional Software................................................................................................................ 3
Migrating to the BlackBerry Professional Software............................................................................................................... 3
2 Migrate to the BlackBerry Professional Software........................................................................................................ 5
3 Troubleshooting the installation process...................................................................................................................... 7
A third-party tool did not install successfully and the BlackBerry Professional Software setup application closed
........................................................................................................................................................................................................ 7
Failed to write License key to the Database. Refer to the installation log file for more information............................ 7
Previous version detected but no database available............................................................................................................ 7
The setup application prompts for access to the installation media for Microsoft .NET Framework version 1.1.......... 8
Could not open ID file................................................................................................................................................................. 8
BlackBerry Router and BlackBerry Dispatcher do not install during the migration or upgrade process...................... 9
4 Adding user accounts......................................................................................................................................................... 11
Preconfigured IT policies in the BlackBerry Professional Software..................................................................................... 11
Add a user account...................................................................................................................................................................... 13
5 Legal notice.......................................................................................................................................................................... 15
(17 pages)
(12 pages)
(6 pages)
(46 pages)
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