Blackberry PROFESSIONAL SOFTWARE FOR IBM LOTUS DOMINO Manuel d'utilisateur télécharger pdf (Page 55)

Troubleshooting the BlackBerry Device Software upgrade

process

When users click the link to the application loader tool in the upgrade

instructions, the upgrade process does not start

Possible cause

The application loader might not be shared.

Possible solution

1. Connect a BlackBerry® device to a computer on which the BlackBerry Manager is installed.

2. At the command prompt, type \\<shared network drive>\Research In Motion\Apploader\loader.exe

3. If the application loader tool starts, the tool is shared successfully.

Upgrade Guide

Troubleshooting the BlackBerry Device Software upgrade process

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Blackberry PROFESSIONAL SOFTWARE FOR IBM LOTUS DOMINO Manuel d'utilisateur Page 55