Blackberry ENTERPRISE SERVER FOR MICROSOFT EXCHANGE - - Manuel d'utilisateur télécharger pdf (Page 85)

2. On the computer that hosts the BlackBerry Enterprise Server Express component, on the taskbar, click Start > All

Programs > BlackBerry Enterprise Server.

3. Right-click BlackBerry Server Configuration and select Run as administrator.

4. On the Administration Service - High Availability tab, in the Pool name field, type the name of the BlackBerry

Administration Service pool.

5. In the Windows Services, restart the services for the BlackBerry Administration Service.

You cannot add users in the BlackBerry

Administration Service after an upgrade to

BlackBerry Enterprise Server Express 5.0

SP4

The setup application for BlackBerry Enterprise Server Express 5.0 SP4 for Microsoft Exchange enables LDAP for

populating your organization’s directory. Previous versions of BlackBerry Enterprise Server Express used MAPI.

If a BlackBerry Enterprise Server Express instance exists in a child domain, users from the parent and parallel domains are

not populated by default. When you attempt to add a user in the BlackBerry Administration Service using your

organization’s directory after an upgrade to BlackBerry Enterprise Server Express 5.0 SP4, you may not be able to add the

user and the following error message may appear: “No records were found that match the email address. Edit the email

address and try again.”

Possible cause

The BlackBerry Enterprise Server Express setup application creates the following registry key in either

HKEY_LOCAL_MACHINE\Software\Research In Motion\BlackBerry Enterprise Server\Agents or HKEY_LOCAL_MACHINE

\Software\wow6432node\Research In Motion\BlackBerry Enterprise Server\Agents, depending on the version of Windows

Server:

• Registry Key: LDAPSearch

• Data Type: DWORD (32 bit)

• Value: 1

In BlackBerry Enterprise Server Express 5.0 SP4, the Mailstore service uses LDAP instead of MAPI and the setup

application changes the LDAPSearch registry value to 1 during an upgrade to BlackBerry Enterprise Server Express 5.0

SP4.

Upgrade Guide Troubleshooting the BlackBerry Enterprise Server Express upgrade process

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Blackberry ENTERPRISE SERVER FOR MICROSOFT EXCHANGE - - Manuel d'utilisateur Page 85