Blackberry ENTERPRISE SERVER FOR MICROSOFT EXCHANGE - - Manuel d'utilisateur

BlackBerry Enterprise Server Expressfor Microsoft ExchangeVersion: 5.0Service Pack: 4Upgrade Guide

Hardware requirements:BlackBerry Enterprise ServerExpressThe following are requirements for a BlackBerry Enterprise Server Express and the BlackBerry

Item Requirement• 32-bit operating system: Two 36 GB drives (minimum), RAID 1• 150 MB disk space for the BlackBerry Enterprise Server Express• 400 MB

System requirementsSystem requirements: BlackBerryEnterprise Server ExpressItem Requirementoperating system Any of the following operating systems:• W

Item RequirementMicrosoft Exchange organization of thesystem tools for the messaging serverThe same Microsoft Exchange organization that the messaging

Item Requirementoperating system Any of the following operating systems:• Windows Server 2003 SP2 (32-bit or 64-bit)• Windows Server 2003 R2 SP2 (32-b

Item Requirement• Microsoft SQL Server 2008 R2 SP1 (32-bit or 64-bit)• Microsoft SQL Server 2008 R2 SP2 (32-bit or 64-bit)• Microsoft SQL Server 2008

System requirements: BlackBerryAttachment ServiceThe following system requirements apply to the computer that you install the BlackBerry Attachment Se

System requirements: BlackBerry MDSConnection ServiceThe following system requirements apply to the computer that you install the BlackBerry MDS Conne

System requirements: BlackBerry RouterTo install the BlackBerry Router on a computer that is separate from the computer that hosts the BlackBerry Ente

System requirements: Computers forBlackBerry Web Desktop Manager andBlackBerry Administration Service usersItem Requirementbrowser• Windows Internet E

Published: 2013-02-21SWD-20130221113643226

Item Requirement• support for TLS or SSL• the SSL certificate installed to permit trusted connections to the BlackBerryAdministration Service• if usin

• Microsoft Exchange Server 2010 and Microsoft Exchange Server 2010 Update Rollup 1 (Microsoft Exchange ServerMAPI Client and CDO 1.2.1 must be versio

Item BlackBerry Enterprise Server ExpressBlackBerry Domain Your organization's BlackBerry Domain can contain more than one BlackBerry EnterpriseS

Item Descriptioncan cause conflicts with the BlackBerry Enterprise Server Express components.As a result, the BlackBerry Enterprise Server Express com

Preupgrade tasksConfiguring a Microsoft Exchange 2010messaging environmentCreate a Windows account that has a MicrosoftExchange 2010 mailboxYou must c

Manage the BlackBerry Enterprise Server Express performance in a Microsoft Exchange 2010 environment, 71Configure Microsoft Exchange 2010 permissions

Increase the maximum number of connections to theAddress Book service in Microsoft Exchange 2010By default, Microsoft Exchange 2010 limits the maximum

Configure the BlackBerry Enterprise Server Express torun without public foldersIf you did not install any public folders in Microsoft Exchange, you mu

Configuring a Microsoft Exchange 2007messaging environmentCreate a Windows account that has a MicrosoftExchange 2007 mailboxYou must create a Windows

Configure Microsoft Exchange 2007 permissions forthe Windows account1. On a computer that hosts the Microsoft Exchange Management Shell, open the Micr

Contents1 Overview: BlackBerry Enterprise Server Express ... 72 Planning a

9. Click OK.10. Perform one of the following actions:• If you are running Windows Server 2003, in the Apply drop-down list, click User Objects.• If yo

1. On any computer in the Windows domain, on the taskbar, click Start > Programs > Microsoft Exchange > ActiveDirectory Users and Computers.2

After you finish: Verify that the users have Read and Visible permissions to public folders.Permit users to send email messages in a MicrosoftExchange

Configure permissions for the WindowsaccountOn each computer that you want to install the BlackBerry Enterprise Server Express components on, you must

Prevent the Microsoft Exchange knownissues for wireless calendar synchronizationSome known issues for Microsoft Exchange impact how the BlackBerry Ent

5. In the Profile Name drop-down list, select the profile names for the user accounts.6. Click OK.7. In the left pane, select the user accounts that y

When you select Windows authentication during the BlackBerry Enterprise Server Express installation process, the setupapplication automatically assign

Backing up the BlackBerry EnterpriseServer Express databasesYou must back up the BlackBerry Enterprise Server Express databases so that you can restor

Parameter Description-d <database _name> This parameter specifies the name of the BlackBerry Enterprise Server Expressdatabase (for example, BES

Application BlackBerry Enterprise Server Express components that theapplication is installed withJDK with JRE 1.6.31• BlackBerry Administration Servic

Permit meeting requests from outside of your organization when using Microsoft Exchange Web Services forMicrosoft Exchange 2007 ...

• If you configured database replication for the BlackBerry Configuration Database, turn database replication off duringthe upgrade process to avoid p

3. Log in to a computer that hosts a database server that you want to perform a test upgrade of the BlackBerryConfiguration Database on using a local

Property DescriptionDB_FILE_DIR This property specifies an existing folder that you want to save the database files in.By default, this folder is in t

Upgrading the BlackBerryEnterprise Server Expresssoftware by using the in-placeupgrade processUsing the in-place upgrade process, you can upgrade the

Upgrade the BlackBerry Enterprise ServerExpress software by overwriting the existingversion and use the existing BlackBerryConfiguration DatabaseThe i

10. Click Next.11. When you receive a prompt to upgrade the BlackBerry Configuration Database, click Yes.The setup application notifies you when the d

• If you configured the BlackBerry Administration Service instances in the pool to communicate across network subnetswith TCP before you upgraded the

Upgrading the BlackBerryEnterprise Server Express usingthe cutover upgrade processand upgrading the existingBlackBerry ConfigurationDatabaseYou can us

Upgrade a BlackBerry ConfigurationDatabaseIf you are not a database administrator and you do not have permissions to modify the BlackBerry Configurati

Property DescriptionUSERID If you use database authentication, this property specifies the user name of the databaseaccount that has server administra

10 Postupgrade tasks ... 64Resto

Before you begin: If you want to install a new BlackBerry Enterprise Server Express in your organization's BlackBerryDomain, you must download a

• In the New password and Confirm password fields, type the password for the SSL certificate that the BlackBerryAdministration Service uses to authent

5. Click Search.6. Click Manage multiple users.7. Select the user accounts that you want to move to the new BlackBerry Enterprise Server Express at th

After you finish: After you complete the upgrade process, users must reactivate their BlackBerry devices. Instruct users toconnect their BlackBerry de

Upgrading the BlackBerryEnterprise Server Express usingthe cutover upgrade processand creating a BlackBerryConfiguration DatabaseUsing the cutover upg

Create a BlackBerry ConfigurationDatabaseIf the security required by your organization does not allow applications to have permissions to create or up

Property DescriptionSERVER This property specifies the name of the database server that hosts the BlackBerryConfiguration Database. If a database inst

Administration Service. The first time you run the setup application in your organization's BlackBerry Domain, install theBlackBerry Administrati

15. In the Database information dialog box, in the Database location section, perform one of the following actions:• If you want to install the BlackB

28. In the Advanced administration settings dialog box, select the type of authentication that you want to use to log in tothe BlackBerry Administrati

13 Glossary ... 8

Upgrading the BlackBerryEnterprise Server Expresssoftware in phasesIf you use the phased upgrade process, you can maintain previous versions of the Bl

Upgrade multiple BlackBerry EnterpriseServer Express instances in phasesYou can upgrade the BlackBerry Enterprise Server Express instances in your org

Upgrade a standalone BlackBerry RouterNote: You cannot manage the BlackBerry Controller that monitors a standalone BlackBerry Router in the BlackBerry

1. On the computer that you want to test the connection to the BlackBerry Infrastructure on, at a command prompt,navigate to <drive>:\Program Fi

Postupgrade tasksRestore the BlackBerry MDS ConnectionService configuration filesYou can use the BlackBerry MDS Connection Service configuration files

2. Perform one of the following actions:• If a 32-bit Microsoft SQL Server 2005 is running in your organization's environment, in the Tools\DBNS\

Best practice DescriptionDo not change the account information for the BlackBerry Enterprise ServerExpress unless the BlackBerry Enterprise Server Exp

• If you are running a 64-bit version of Windows, go to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Research In Motion\BlackBerry Enterprise Server\Setup.

identify which character encoding to use, the BlackBerry Enterprise Server Express encodes email messages thatuse RTF or HTML in UTF-8.• To configure

Configuring the BlackBerry EnterpriseServer Express to use Microsoft ExchangeWeb ServicesBy default, the BlackBerry Enterprise Server Express uses Mic

Overview: BlackBerryEnterprise Server ExpressThe BlackBerry Enterprise Server Express is designed to be a secure, centralized link between an organiza

• Configure Microsoft Exchange Impersonation for a BlackBerry Enterprise Server Express administrator account. Formore information about configuring M

Manage the BlackBerry Enterprise ServerExpress performance in a MicrosoftExchange 2010 environmentBefore you begin:You must install version 6.5.8211.0

Before you begin: To manage a BlackBerry device using the BlackBerry Administration Service while the BlackBerrydevice is connected to the computer, t

b Click Browse.c Click Trusted Root Certification Authorities.d Click OK.13. Close and reopen the browser.Configuring support for new attachmentsConfi

1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solutiontopology > BlackBerry Domain > Compon

Restrict database permissions for theBlackBerry Attachment ServiceThe BlackBerry Attachment Service accesses the BlackBerry Configuration Database to

Configuring minimum Microsoft SQL Serverpermissions for the Windows accountThe BlackBerry Enterprise Server Express setup application requires the Win

4. Map the Windows account to the BlackBerry Configuration Database.5. Change the Database role membership to rim_db_bes_server.6. Remove all other da

Troubleshooting theBlackBerry Enterprise ServerExpress upgrade processFailed to write License Key to the DatabaseThis error message appears when you t

2. Type regedit.3. Click OK.4. In the left pane, navigate to HKEY_LOCAL_MACHINE\Software\Research In Motion\BlackBerry Enterprise Server\Database.5. I

Planning a BlackBerryEnterprise Server ExpressupgradeIf your organization's environment includes only one BlackBerry Enterprise Server Express, y

A third-party tool did not install and theBlackBerry Enterprise Server Express setupapplication closedPossible solution1. On the BlackBerry Enterprise

Restore a BlackBerry ConfigurationDatabaseIf you created a copy of the BlackBerry Configuration Database using the CreateDB tool, you can restore the

• CDO.DLL• EMSABP32.DLL• EMSMDB32.DLL• EMSUI32.DLL• EMSUIX32.DLL• GAPI32.DLL• MAPISP32.EXE• MSPST32.DLL• WMSUI32.DLL4. In C:\Windows\System32 , run th

Possible cause Possible solution4. In the Use dynamic ports or specify SQL port field, type the correct portnumber.5. Click OK.6. In the Windows Servi

You cannot create a user account in theBlackBerry Administration ServicePossible cause Possible solutionThe BlackBerry Administration Serviceis config

2. On the computer that hosts the BlackBerry Enterprise Server Express component, on the taskbar, click Start > AllPrograms > BlackBerry Enterpr

This LDAPSearch works for the default domain search, but in environments with multiple child domains the LDAPSearchmay not work.Possible solutionDisab

7. Create a LDAPBaseDN key.a Right-click the Agents key in the left-hand pane and select New > String Value.b Type LDAPBaseDN as the name.c Right-c

Related resourcesTo read the following guides or additional related material, visit http://www.blackberry.com/go/serverdocs.Guide InformationWhat&apos

GlossaryAES Advanced Encryption StandardAPI application programming interfaceAJAX Asynchronous JavaScript and XMLBlackBerry CAL A BlackBerry Client Ac

You cannot manage the BlackBerry Enterprise Server Express until you install the BlackBerry Administration Serviceversion that is the same as the Blac

LAN A local area network (LAN) is a computer network shared by a group of computers in a smallarea, such as an office building. Any computer in this n

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DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE, BUT CAN BE LIMITED, AREHEREBY LIMITED TO NINETY (90) DAYS FROM THE DATE YOU FIRS

Certain features outlined in this documentation require a minimum version of BlackBerry Enterprise Server, BlackBerryDesktop Software, and/or BlackBer