Blackberry ENTERPRISE SERVER FOR MICROSOFT EXCHANGE - - Manuel d'utilisateur télécharger pdf (Page 84)

You cannot create a user account in the

BlackBerry Administration Service

Possible cause Possible solution

The BlackBerry Administration Service

is configured to use static ports when it

connects to the BlackBerry

Configuration Database server, but the

BlackBerry Configuration Database

server uses a dynamic port.

Configure the BlackBerry Administration Service to use a dynamic port for the

BlackBerry Configuration Database.

1. On the computer that hosts the BlackBerry Enterprise Server Express

component, on the taskbar, click Start > All Programs > BlackBerry

Enterprise Server.

2. Right-click BlackBerry Server Configuration and select Run as

administrator.

3. On the Database Connectivity tab, select the Use dynamic ports or specify

SQL port check box.

4. Click OK.

5. In the Windows Services, restart the services for the BlackBerry

Administration Service.

The BlackBerry Administration Service pool

name is the same as the FQDN of the host

computer

Possible cause

A DNS record was not created before a BlackBerry Administration Service instance was installed.

Possible solution

1. Create the DNS record for the BlackBerry Administration Service instance.

Upgrade Guide Troubleshooting the BlackBerry Enterprise Server Express upgrade process

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Blackberry ENTERPRISE SERVER FOR MICROSOFT EXCHANGE - - Manuel d'utilisateur Page 84