Blackberry INTERNET SERVICE - FEATURE AND TECHNICAL OVERVIEW V3.2 Manuel d'utilisateur télécharger pdf (Page 45)

OpenScape Office Networking

Szenario – Social Media Integration (mit XMPP*)

OpenScape Office

Social Media Integration

* XMPP: Extensible Messaging und Presence Protocol

Social Media Integration

 OpenScape Office in each office (Company)

 Internet access (UC interworking via XMPP service)

 Voice Connection via public network

 Client (Contractor, Free-Lancer, partner)

 Internet Access with IM Service provider (XMPP cap.)

 Voice Connection via public network

 myPortal clients (Desktop, Outlook)

 myAttendant (Receptionist)

 myAgent (Contact Center Agent)

 myAgent (Contact Center-Mitarbeiter)

Lösungen

 Integrated Presence

 Instant Messaging

 Drag & Drop Conferencing

Funktionen / Möglichkeiten

 Always know the availability of your team members,

contractors, Free-Lancer and Partners

 Quick answers from business partners using Chat

 Easy to use Drag&Drop Conferencing with global partners

Vorteile

ISDN/

Internet

Examples of a Public XMPP deployment include:

A telecommunication company with contractors they

just work for a limited time on a project

A consulting office who works together with several

free-lancers

A service company with different offices with MX/LX

and outsourced service partners for the delivery

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Blackberry INTERNET SERVICE - FEATURE AND TECHNICAL OVERVIEW V3.2 Manuel d'utilisateur Page 45